Some Borderlands 3 gamers are shedding sport progress after utilizing the cloud save function, in accordance with posts on social media and reported by IGN. (Polygon confronted related points whereas reviewing the sport.)

Epic Games — which runs the Epic Games Store, the place Borderlands 3 is being bought completely for PC — issued a hotfix on Monday afternoon for the cloud save drawback that some gamers say has been deleting save progress. Though the bug will not be absolutely fastened, writer 2K Games and developer Gearbox Software are conscious of the difficulty, which was outlined on the Epic website: Players utilizing cloud saves for Borderlands 3 ought to see a pop-up to resolve any conflicts between the save states, in accordance the assistance web page. The group has reportedly recognized a bug that’s conserving the pop-up display from exhibiting up, which is inflicting cloud saves to be overwritten.

Progress misplaced is “not recoverable,” in accordance with the knowledge on the assistance web page.

“We understand just how frustrating this situation is for those who have been affected, so we’re working with our partners at Epic to monitor the situation and ensure the issue gets fully resolved,” a 2K consultant informed Polygon. “We’re listening closely to our community and players, and will continue to do all we can to ensure the best experience possible for everyone.”

The drawback is reportedly solely on cloud saves for PC gamers. Many have posted about their expertise on social media, with a number of gamers reporting they’ve misplaced as much as 12 hours of progress in Borderlands 3. Other gamers have taken to the Borderlands 2 boards on Steam to debate the sport’s efficiency points. (Epic Games Store doesn’t have a discussion board.)

Borderlands 3 was launched on PlayStation 4, Windows PC, and Xbox One on Sept. 13.