On April 5, The Elder Scrolls Online servers had been taken down for routine upkeep. Unfortunately they stayed down for a lot longer than Zenimax anticipated on account of a bug that solely affected the PlayStation builds of the sport. Now the servers have returned and the developer has prolonged the period of the Anniversary Event as compensation for the hours gamers missed.
Game Director Update – Recent Service Interruption for ESO on
— The Elder Scrolls Online (@TESOnline) April 6, 2021
The full assertion particulars all the measures the workforce is taking to compensate gamers for the downtime:
Now that the mud has settled and the ESO PlayStation service is again up, right here’s a fast abstract of what occurred and what we’ll do to make up the day of playtime that our PS4/5 neighborhood misplaced. The prolonged downtime was notably unlucky timing as yesterday was a vacation for a lot of of you, and we all know you had been trying ahead to spending your break day adventuring in Tamriel. We perceive how irritating this was.
First, the problem itself was attributable to a service downside between ESO and the PSN platform and was solely our fault. Because it was an issue between the ESO recreation and the PSN service, our resolution was to rebuild the ESO patch, check it, and submit it for certification. This course of takes time, which is the place the preliminary 24-48 hour estimate got here from.
However, with important assist from our PSN companions, we discovered a a lot sooner resolution – to switch the service itself. With that, it solely took a service replace and a restart, and after testing and verification, we had been again in enterprise very late night time east coast USA time and as I sort this all the things is working usually.
We know this wasn’t enjoyable. We don’t like prolonged downtime both. I apologize for the scenario and for the inconvenience and frustration it has precipitated. Thanks for being such an amazing neighborhood and bearing with us by way of this.
To alleviate a few of the misplaced playtime from ESO PlayStation gamers, right here’s what we’re going to do:
- We are extending the Anniversary Jubilee occasion by just a few days for ALL gamers — it should now run till Thursday April 15 at 10am EDT for all platforms.
- On PS4/5 solely: The day 7 each day login reward will likely be modified to offer 5 150% expertise enhance scrolls (to make up for misplaced time)
- On PS4/5 solely: The day eight each day login reward will likely be modified to offer gamers this month’s pet (the Ayleid Wolf Pup, beforehand awarded on day 21) to ensure nobody misses the reward on account of disruption of their play schedule
- On PS4/5 solely: The regular day 7 and eight rewards will likely be moved later within the month, so that you gained’t miss out on them both
Thanks once more, and see you all in Tamriel.
The servers at the moment are again up within the recreation after the 24 hour break and are working usually on the time of writing, so now’s a good time to leap again in and proceed your adventures. All progress made now may be transferred to the native PS5 version of the sport when that’s launched in June. Those who don’t personal a duplicate of the sport may even make use of the free play event that’s additionally working proper now and can finish at 10AM EDT on April 13.